A Member of Bank of China Group

IT MANAGER (Infrastructure & Operations)

Based at our office in London or Dublin, the IT Manager manages the infrastructure and operation, and day-to-day support of end-user computing.


Reporting to the Infrastructure & Operations Team Lead, the successful candidate shall take on the following:



Job Responsibilities

Operations and Support

  • Day to day support of the following functions
    • M365 - Endpoint Management/Exchange Online Protection/Microsoft Defender
    • M365 Product Suite/Windows 10 Enterprise
    • Working with Microsoft Support on technical issues
    • Track and manage support tickets of the supporting areas
    • Meeting room video conference systems
    • Mobile devices (iOS)
  • Cybersecurity
    • Digital Guardian/CrowdStrike/Defender endpoint protection solutions
  • Disaster Recovery and Business Continuity activities
  • Management of networks on the following technologies
    • Cisco Meraki Wireless AP/Switches
    • Cato Network appliances
    • Telco connectivity – Internet links and MPLS/P2P links between overseas offices and HQ
  • Management of UC/Video Conference equipment on the following technologies
    • Microsoft Teams Room/Zoom Room
    • Logitech VC system
    • MS Teams Calling system


  • Develops and maintains project schedules, and incorporates regular updates from project team.
  • Participates in project meetings and follow-up between meetings to drive issues to closure.

Vendor Management

  • Works with vendors to resolve product related issues.
  • Coordinates with vendors to perform routine maintenance and support.

Stakeholder management

  • Works closely with IT Leaders to understand technology and business needs and goals
  • Works with the Lead of Infrastructure and Operations to maintain a productive working relationship with technology staff, project sponsors, system users, and vendors.


Job Requirements

  • Bachelor’s degree in computer science, engineering, or related field.
  • Minimum 7 years of experience as a manager of infrastructure and operations or in similar capacity. 
  • Working knowledge and experience in systems, networks, and communications technology.
  • Prior experience in Microsoft M365 and endpoints management (laptops and mobile devices).
  • Good understanding of key technology concepts and architecture.  
  • Able to accurately translate and document organisation needs into functional and non-functional requirements.
  • Strong analytical and creative problem-solving skills. Organized and detail oriented.
  • ITIL certified is an advantage but not mandatory.


If you believe you will thrive in a dynamic and high performing company operating in a global business environment, then we would like to hear from you.  Please send or email, in complete confidence, your full CV, with details of expected remuneration to:

Head of Human Resources
c/o 79 Robinson Road #15-01
Singapore 068897

Email: [email protected]

Visit our website for more informationwww.bocaviation.com